Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.

Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.

SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on ser...

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Main Authors: Lim, Ee Tin., Lin, Qihui., Tan, Joey Jing Jie.
Other Authors: Low, Peter Issac Siow Siam
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/9465
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-9465
record_format dspace
spelling sg-ntu-dr.10356-94652023-05-19T03:30:03Z Empirical assessment and application of SERVQUAL in Holland Village full service restaurants. Lim, Ee Tin. Lin, Qihui. Tan, Joey Jing Jie. Low, Peter Issac Siow Siam Nanyang Business School DRNTU::Business::Marketing::Customer services SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on service quality are being examined. 2008-09-24T07:32:38Z 2008-09-24T07:32:38Z 2004 2004 Final Year Project (FYP) http://hdl.handle.net/10356/9465 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Lim, Ee Tin.
Lin, Qihui.
Tan, Joey Jing Jie.
Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
description SERVQUAL measures service quality as the gap between consumer’s expectations and perceptions. A modified version was issued to tertiary students patronizing full-service restaurants in Holland Village. The reliability of the instrument, its construct and dimensionality, and the extent of gaps on service quality are being examined.
author2 Low, Peter Issac Siow Siam
author_facet Low, Peter Issac Siow Siam
Lim, Ee Tin.
Lin, Qihui.
Tan, Joey Jing Jie.
format Final Year Project
author Lim, Ee Tin.
Lin, Qihui.
Tan, Joey Jing Jie.
author_sort Lim, Ee Tin.
title Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_short Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_full Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_fullStr Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_full_unstemmed Empirical assessment and application of SERVQUAL in Holland Village full service restaurants.
title_sort empirical assessment and application of servqual in holland village full service restaurants.
publishDate 2008
url http://hdl.handle.net/10356/9465
_version_ 1770565706997301248

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