Case study : effectiveness of Internet marketing for a local food business.

This Applied Research Project is based entirely on a real-life business, Tong Heng. The authors introduced the Internet as an additional marketing channel for this traditional confectionery. The procedures of doing so were documented using several frameworks. The costs and internal benefits involved...

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Bibliographic Details
Main Authors: Chan, Wai Yin., Chew, Kelvin Wai Mun., Ng, Alex Soon Heng.
Other Authors: Lee, Kenny Kwai Fong
Format: Final Year Project
Published: 2008
Subjects:
Online Access:http://hdl.handle.net/10356/9562
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Institution: Nanyang Technological University
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Summary:This Applied Research Project is based entirely on a real-life business, Tong Heng. The authors introduced the Internet as an additional marketing channel for this traditional confectionery. The procedures of doing so were documented using several frameworks. The costs and internal benefits involved were also recorded. In addition, an online questionnaire was used to capture and analyse (using SPSS) results of the external benefits as seen from the customers' viewpoint. Recommendations on how other firms can replicate this success is provided in our conclusion.