Service quality of the Singapore taxi industry after liberalization in 2003

Service quality of the Singapore taxi industry after liberalization in 2003

This study is undertaken to investigate the level of service quality in the Singapore taxi industry after its liberalization in 2003. By making use of the SERVQUAL model, the study aims to find out whether commuters’ service expectations are being met by the seven players in the industry.

Saved in:
Bibliographic Details
Main Authors: Koh, Kai Ling, Wang, Xueli, Xie, Deborah Zhenzhi
Other Authors: Seshanna, Shubhasree
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/9869
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
id sg-ntu-dr.10356-9869
record_format dspace
spelling sg-ntu-dr.10356-98692023-05-19T05:44:57Z Service quality of the Singapore taxi industry after liberalization in 2003 Koh, Kai Ling Wang, Xueli Xie, Deborah Zhenzhi Seshanna, Shubhasree Nanyang Business School DRNTU::Business::Marketing::Customer services This study is undertaken to investigate the level of service quality in the Singapore taxi industry after its liberalization in 2003. By making use of the SERVQUAL model, the study aims to find out whether commuters’ service expectations are being met by the seven players in the industry. 2008-09-24T07:37:16Z 2008-09-24T07:37:16Z 2005 2005 Final Year Project (FYP) http://hdl.handle.net/10356/9869 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Koh, Kai Ling
Wang, Xueli
Xie, Deborah Zhenzhi
Service quality of the Singapore taxi industry after liberalization in 2003
description This study is undertaken to investigate the level of service quality in the Singapore taxi industry after its liberalization in 2003. By making use of the SERVQUAL model, the study aims to find out whether commuters’ service expectations are being met by the seven players in the industry.
author2 Seshanna, Shubhasree
author_facet Seshanna, Shubhasree
Koh, Kai Ling
Wang, Xueli
Xie, Deborah Zhenzhi
format Final Year Project
author Koh, Kai Ling
Wang, Xueli
Xie, Deborah Zhenzhi
author_sort Koh, Kai Ling
title Service quality of the Singapore taxi industry after liberalization in 2003
title_short Service quality of the Singapore taxi industry after liberalization in 2003
title_full Service quality of the Singapore taxi industry after liberalization in 2003
title_fullStr Service quality of the Singapore taxi industry after liberalization in 2003
title_full_unstemmed Service quality of the Singapore taxi industry after liberalization in 2003
title_sort service quality of the singapore taxi industry after liberalization in 2003
publishDate 2008
url http://hdl.handle.net/10356/9869
_version_ 1770567162448052224

Similar Items