Customer satisfaction in the personal grooming service industry in Singapore.

Customer satisfaction in the personal grooming service industry in Singapore.

This paper attempts to measure the customer satisfaction level in the personal grooming service industry in Singapore. The focus is on the level of service quality in three segments, namely the skincare service segment, the manicure/pedicure service segment and the spa service segment.

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Bibliographic Details
Main Authors: Lim, Hwee Hong., Ong, Corinne Pei Pei., Chua, Teresa Lee Ling.
Other Authors: Lee, Pui Mun
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Industries and labor
Online Access:http://hdl.handle.net/10356/9909
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-9909
record_format dspace
spelling sg-ntu-dr.10356-99092023-05-19T05:44:57Z Customer satisfaction in the personal grooming service industry in Singapore. Lim, Hwee Hong. Ong, Corinne Pei Pei. Chua, Teresa Lee Ling. Lee, Pui Mun Nanyang Business School DRNTU::Business::Industries and labor This paper attempts to measure the customer satisfaction level in the personal grooming service industry in Singapore. The focus is on the level of service quality in three segments, namely the skincare service segment, the manicure/pedicure service segment and the spa service segment. 2008-09-24T07:37:41Z 2008-09-24T07:37:41Z 2005 2005 Final Year Project (FYP) http://hdl.handle.net/10356/9909 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Industries and labor
spellingShingle DRNTU::Business::Industries and labor
Lim, Hwee Hong.
Ong, Corinne Pei Pei.
Chua, Teresa Lee Ling.
Customer satisfaction in the personal grooming service industry in Singapore.
description This paper attempts to measure the customer satisfaction level in the personal grooming service industry in Singapore. The focus is on the level of service quality in three segments, namely the skincare service segment, the manicure/pedicure service segment and the spa service segment.
author2 Lee, Pui Mun
author_facet Lee, Pui Mun
Lim, Hwee Hong.
Ong, Corinne Pei Pei.
Chua, Teresa Lee Ling.
format Final Year Project
author Lim, Hwee Hong.
Ong, Corinne Pei Pei.
Chua, Teresa Lee Ling.
author_sort Lim, Hwee Hong.
title Customer satisfaction in the personal grooming service industry in Singapore.
title_short Customer satisfaction in the personal grooming service industry in Singapore.
title_full Customer satisfaction in the personal grooming service industry in Singapore.
title_fullStr Customer satisfaction in the personal grooming service industry in Singapore.
title_full_unstemmed Customer satisfaction in the personal grooming service industry in Singapore.
title_sort customer satisfaction in the personal grooming service industry in singapore.
publishDate 2008
url http://hdl.handle.net/10356/9909
_version_ 1770564101760614400

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