An integrated case-based reasoning approach for intelligent help desk fault management

An integrated case-based reasoning approach for intelligent help desk fault management

Expert Systems with Applications

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Bibliographic Details
Main Authors: Law, Y.F.D., Foong, S.B., Kwan, S.E.J.
Other Authors: INSTITUTE OF SYSTEMS SCIENCE
Format: Article
Published: 2014
Online Access:http://scholarbank.nus.edu.sg/handle/10635/111135
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Institution: National University of Singapore
Description
Summary:Expert Systems with Applications

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