An integrated case-based reasoning approach for intelligent help desk fault management

Expert Systems with Applications

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Bibliographic Details
Main Authors:	Law, Y.F.D., Foong, S.B., Kwan, S.E.J.
Other Authors:	INSTITUTE OF SYSTEMS SCIENCE
Format:	Article
Published:	2014
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/111135
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-111135
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spelling	sg-nus-scholar.10635-1111352015-01-30T12:12:02Z An integrated case-based reasoning approach for intelligent help desk fault management Law, Y.F.D. Foong, S.B. Kwan, S.E.J. INSTITUTE OF SYSTEMS SCIENCE Expert Systems with Applications 13 4 265-274 ESAPE 2014-11-27T09:44:57Z 2014-11-27T09:44:57Z 1997-11 Article Law, Y.F.D.,Foong, S.B.,Kwan, S.E.J. (1997-11). An integrated case-based reasoning approach for intelligent help desk fault management. Expert Systems with Applications 13 (4) : 265-274. ScholarBank@NUS Repository. 09574174 http://scholarbank.nus.edu.sg/handle/10635/111135 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
description	Expert Systems with Applications
author2	INSTITUTE OF SYSTEMS SCIENCE
author_facet	INSTITUTE OF SYSTEMS SCIENCE Law, Y.F.D. Foong, S.B. Kwan, S.E.J.
format	Article
author	Law, Y.F.D. Foong, S.B. Kwan, S.E.J.
spellingShingle	Law, Y.F.D. Foong, S.B. Kwan, S.E.J. An integrated case-based reasoning approach for intelligent help desk fault management
author_sort	Law, Y.F.D.
title	An integrated case-based reasoning approach for intelligent help desk fault management
title_short	An integrated case-based reasoning approach for intelligent help desk fault management
title_full	An integrated case-based reasoning approach for intelligent help desk fault management
title_fullStr	An integrated case-based reasoning approach for intelligent help desk fault management
title_full_unstemmed	An integrated case-based reasoning approach for intelligent help desk fault management
title_sort	integrated case-based reasoning approach for intelligent help desk fault management
publishDate	2014
url	http://scholarbank.nus.edu.sg/handle/10635/111135
_version_	1681094253107740672

An integrated case-based reasoning approach for intelligent help desk fault management

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