When the phone rings - Factors influencing its impact on the experience of patients and healthcare workers during primary care consultation: A qualitative study Knowledge, attitudes, behaviors, education, and communication

• Main Authors: Koong, A.Y.L, Koot, D, Eng, S.K, Purani, A, Yusoff, A, Goh, C.C, Teo, S.S.H, Tan, N.C
• Other Authors: MEDICINE
• Format: Article
• Published: 2020
• Subjects: adult; ambulatory care; doctor patient relation; female; health personnel attitude; human; information processing; male; middle aged; organization and management; patient safety; primary health care; qualitative research; telephone; Adult; Attitude of Health Personnel; Efficiency, Organizational; Female; Focus Groups; Humans; Male; Middle Aged; Office Visits; Patient Safety; Physician-Patient Relations; Primary Health Care; Qualitative Research; Telephone
• Online Access: https://scholarbank.nus.edu.sg/handle/10635/181433
• Institution: National University of Singapore

10.1186/s12875-015-0330-x