Knowledge reuse through electronic repositories: A study in the context of customer service support

Knowledge reuse through electronic repositories: A study in the context of customer service support

10.1016/j.im.2011.02.002

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Bibliographic Details
Main Authors: Kankanhalli, A., Lee, O.-K., Lim, K.H.
Other Authors: INFORMATION SYSTEMS
Format: Article
Published: 2013
Subjects:
Customer service
Extrinsic and intrinsic motivation
Knowledge repository capability
Knowledge reuse
Performance benefits
Online Access:http://scholarbank.nus.edu.sg/handle/10635/42431
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Institution: National University of Singapore
Description
Summary:10.1016/j.im.2011.02.002

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