Knowledge reuse through electronic repositories: A study in the context of customer service support

10.1016/j.im.2011.02.002

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Bibliographic Details
Main Authors:	Kankanhalli, A., Lee, O.-K., Lim, K.H.
Other Authors:	INFORMATION SYSTEMS
Format:	Article
Published:	2013
Subjects:	Customer service Extrinsic and intrinsic motivation Knowledge repository capability Knowledge reuse Performance benefits
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/42431
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-42431
record_format	dspace
spelling	sg-nus-scholar.10635-424312023-10-29T20:04:16Z Knowledge reuse through electronic repositories: A study in the context of customer service support Kankanhalli, A. Lee, O.-K. Lim, K.H. INFORMATION SYSTEMS Customer service Extrinsic and intrinsic motivation Knowledge repository capability Knowledge reuse Performance benefits 10.1016/j.im.2011.02.002 Information and Management 48 2-3 106-113 IMAND 2013-07-11T10:09:05Z 2013-07-11T10:09:05Z 2011 Article Kankanhalli, A., Lee, O.-K., Lim, K.H. (2011). Knowledge reuse through electronic repositories: A study in the context of customer service support. Information and Management 48 (2-3) : 106-113. ScholarBank@NUS Repository. https://doi.org/10.1016/j.im.2011.02.002 03787206 http://scholarbank.nus.edu.sg/handle/10635/42431 000290135500004 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Customer service Extrinsic and intrinsic motivation Knowledge repository capability Knowledge reuse Performance benefits
spellingShingle	Customer service Extrinsic and intrinsic motivation Knowledge repository capability Knowledge reuse Performance benefits Kankanhalli, A. Lee, O.-K. Lim, K.H. Knowledge reuse through electronic repositories: A study in the context of customer service support
description	10.1016/j.im.2011.02.002
author2	INFORMATION SYSTEMS
author_facet	INFORMATION SYSTEMS Kankanhalli, A. Lee, O.-K. Lim, K.H.
format	Article
author	Kankanhalli, A. Lee, O.-K. Lim, K.H.
author_sort	Kankanhalli, A.
title	Knowledge reuse through electronic repositories: A study in the context of customer service support
title_short	Knowledge reuse through electronic repositories: A study in the context of customer service support
title_full	Knowledge reuse through electronic repositories: A study in the context of customer service support
title_fullStr	Knowledge reuse through electronic repositories: A study in the context of customer service support
title_full_unstemmed	Knowledge reuse through electronic repositories: A study in the context of customer service support
title_sort	knowledge reuse through electronic repositories: a study in the context of customer service support
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/42431
_version_	1781411161494781952

Knowledge reuse through electronic repositories: A study in the context of customer service support

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