Customer relationship management (CRM) in e-government: a relational perspective

Customer relationship management (CRM) in e-government: a relational perspective

10.1016/j.dss.2004.12.001

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Bibliographic Details
Main Authors: Pan, S.-L., Tan, C.-W., Lim, E.T.K.
Other Authors: INFORMATION SYSTEMS
Format: Article
Published: 2013
Subjects:
Customer relationship management
E-government
Relational incentive
Relational value and relational tool
Online Access:http://scholarbank.nus.edu.sg/handle/10635/42558
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Institution: National University of Singapore
Description
Summary:10.1016/j.dss.2004.12.001

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