Customer relationship management (CRM) in e-government: a relational perspective

10.1016/j.dss.2004.12.001

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Bibliographic Details
Main Authors:	Pan, S.-L., Tan, C.-W., Lim, E.T.K.
Other Authors:	INFORMATION SYSTEMS
Format:	Article
Published:	2013
Subjects:	Customer relationship management E-government Relational incentive Relational value and relational tool
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/42558
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-42558
record_format	dspace
spelling	sg-nus-scholar.10635-425582024-11-12T19:19:23Z Customer relationship management (CRM) in e-government: a relational perspective Pan, S.-L. Tan, C.-W. Lim, E.T.K. INFORMATION SYSTEMS Customer relationship management E-government Relational incentive Relational value and relational tool 10.1016/j.dss.2004.12.001 Decision Support Systems 42 1 237-250 DSSYD 2013-07-11T10:12:19Z 2013-07-11T10:12:19Z 2006 Article Pan, S.-L., Tan, C.-W., Lim, E.T.K. (2006). Customer relationship management (CRM) in e-government: a relational perspective. Decision Support Systems 42 (1) : 237-250. ScholarBank@NUS Repository. https://doi.org/10.1016/j.dss.2004.12.001 01679236 http://scholarbank.nus.edu.sg/handle/10635/42558 000241097000014 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Customer relationship management E-government Relational incentive Relational value and relational tool
spellingShingle	Customer relationship management E-government Relational incentive Relational value and relational tool Pan, S.-L. Tan, C.-W. Lim, E.T.K. Customer relationship management (CRM) in e-government: a relational perspective
description	10.1016/j.dss.2004.12.001
author2	INFORMATION SYSTEMS
author_facet	INFORMATION SYSTEMS Pan, S.-L. Tan, C.-W. Lim, E.T.K.
format	Article
author	Pan, S.-L. Tan, C.-W. Lim, E.T.K.
author_sort	Pan, S.-L.
title	Customer relationship management (CRM) in e-government: a relational perspective
title_short	Customer relationship management (CRM) in e-government: a relational perspective
title_full	Customer relationship management (CRM) in e-government: a relational perspective
title_fullStr	Customer relationship management (CRM) in e-government: a relational perspective
title_full_unstemmed	Customer relationship management (CRM) in e-government: a relational perspective
title_sort	customer relationship management (crm) in e-government: a relational perspective
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/42558
_version_	1821199640425398272

Customer relationship management (CRM) in e-government: a relational perspective

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