Opportunistic customer claiming during service recovery

10.1007/s11747-009-0177-6

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Bibliographic Details
Main Authors:	Wirtz, J., McColl-Kennedy, J.R.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	Cheating Claiming Justice Opportunistic customer behavior Service recovery
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43899
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-43899
record_format	dspace
spelling	sg-nus-scholar.10635-438992023-10-30T08:27:42Z Opportunistic customer claiming during service recovery Wirtz, J. McColl-Kennedy, J.R. MARKETING Cheating Claiming Justice Opportunistic customer behavior Service recovery 10.1007/s11747-009-0177-6 Journal of the Academy of Marketing Science 38 5 654-675 2013-10-09T02:48:07Z 2013-10-09T02:48:07Z 2010 Article Wirtz, J., McColl-Kennedy, J.R. (2010). Opportunistic customer claiming during service recovery. Journal of the Academy of Marketing Science 38 (5) : 654-675. ScholarBank@NUS Repository. https://doi.org/10.1007/s11747-009-0177-6 00920703 http://scholarbank.nus.edu.sg/handle/10635/43899 000281092800008 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Cheating Claiming Justice Opportunistic customer behavior Service recovery
spellingShingle	Cheating Claiming Justice Opportunistic customer behavior Service recovery Wirtz, J. McColl-Kennedy, J.R. Opportunistic customer claiming during service recovery
description	10.1007/s11747-009-0177-6
author2	MARKETING
author_facet	MARKETING Wirtz, J. McColl-Kennedy, J.R.
format	Article
author	Wirtz, J. McColl-Kennedy, J.R.
author_sort	Wirtz, J.
title	Opportunistic customer claiming during service recovery
title_short	Opportunistic customer claiming during service recovery
title_full	Opportunistic customer claiming during service recovery
title_fullStr	Opportunistic customer claiming during service recovery
title_full_unstemmed	Opportunistic customer claiming during service recovery
title_sort	opportunistic customer claiming during service recovery
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/43899
_version_	1781411235846160384

Opportunistic customer claiming during service recovery

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