An examination of the presence, magnitude and impact of halo on consumer satisfaction measures

بواسطة Wirtz, J.
منشور في 2013

Development of a service guarantee model

بواسطة Wirtz, J.
منشور في 2013

Marketing in Singapore: An analysis off macro trends

بواسطة Wirtz, J.
منشور في 2013

Halo in customer satisfaction measures: The role of purpose of rating, number of attributes and customer involvement

بواسطة Wirtz, J.
منشور في 2013

Congruency of scent and music as a driver of in-store evaluations and behavior

بواسطة Mattila, AS, Wirtz, J
منشور في 2023

Consumer responses to compensation, speed of recovery and apology after a service failure

بواسطة Wirtz, J, Mattila, AS
منشور في 2023

Biometrics: The next frontier in service excellence, productivity and security in the service sector

بواسطة Heracleous, L., Wirtz, J.
منشور في 2013

The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour

بواسطة Wirtz, J., Chew, P.
منشور في 2013

Congruency of scent and music as a driver of in-store evaluations and behavior

بواسطة Mattila, A.S., Wirtz, J.
منشور في 2013

Creative restruction - how business services drive economic evolution

بواسطة Wirtz, J., Ehret, M.
منشور في 2013

The impact of expected variance in performance on the satisfaction process

بواسطة Wirtz, J., Mattila, A.S.
منشور في 2013

Strategy and organization at Singapore Airlines: Achieving sustainable advantage through dual strategy

بواسطة Heracleous, L., Wirtz, J.
منشور في 2013

The role of store environmental stimulation and social factors on impulse purchasing

بواسطة Mattila, A.S., Wirtz, J.
منشور في 2013

Consumer Cheating on Service Guarantees

بواسطة Wirtz, J., Kum, D.
منشور في 2013

Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

بواسطة Wirtz, J., Mattila, A.
منشور في 2013

Cost-effective service excellence

بواسطة Wirtz J., Zeithaml V.
منشور في 2020

The globe: Singapore airlines' balancing act

بواسطة Heracleous, L., Wirtz, J.
منشور في 2013

Singapore Airlines: Achieving Sustainable Advantage Through Mastering Paradox

بواسطة Heracleous, L., Wirtz, J.
منشور في 2016

Arousal expectations and service evaluations

بواسطة Mattila, A.S., Wirtz, J.
منشور في 2013

Regulatory focus theory, trust, and privacy concern

بواسطة Wirtz, J., Lwin, M.O.
منشور في 2013