Congruency of scent and music as a driver of in-store evaluations and behavior

by Mattila, A.S., Wirtz, J.
Published 2013

The impact of expected variance in performance on the satisfaction process

by Wirtz, J., Mattila, A.S.
Published 2013

The role of store environmental stimulation and social factors on impulse purchasing

by Mattila, A.S., Wirtz, J.
Published 2013

Exploring the Role of Alternative Perceived Performance Measures and Needs-Congruency in the Consumer Satisfaction Process

by Wirtz, J., Mattila, A.
Published 2013

Arousal expectations and service evaluations

by Mattila, A.S., Wirtz, J.
Published 2013

How effective are loyalty reward programs in driving share of wallet?

by Wirtz, J., Mattila, A.S., Lwin, M.O.
Published 2013

The role of arousal congruency in influencing consumers' satisfaction evaluations and in-store behaviors

by Wirtz, J., Mattila, A.S., Tan, R.L.P.
Published 2013

The effect of meal pace on customer satisfaction

by Noone, B.M., Kimes, S.E., Mattila, A.S., Wirtz, J.
Published 2013

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

by Noone, B.M., Kimes, S.E., Mattila, A.S., Wirtz, J.
Published 2013