Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)

Decision Sciences

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Main Authors:	Sum, C.-C., Lee, Y.-S., Hays, J.M., Hill, A.V.
Other Authors:	DECISION SCIENCES
Format:	Article
Published:	2013
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/44019
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-44019
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spelling	sg-nus-scholar.10635-440192024-11-12T09:01:16Z Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE) Sum, C.-C. Lee, Y.-S. Hays, J.M. Hill, A.V. DECISION SCIENCES Decision Sciences 33 3 347-383 2013-10-09T03:24:47Z 2013-10-09T03:24:47Z 2002 Article Sum, C.-C.,Lee, Y.-S.,Hays, J.M.,Hill, A.V. (2002). Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE). Decision Sciences 33 (3) : 347-383. ScholarBank@NUS Repository. 00117315 http://scholarbank.nus.edu.sg/handle/10635/44019 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
description	Decision Sciences
author2	DECISION SCIENCES
author_facet	DECISION SCIENCES Sum, C.-C. Lee, Y.-S. Hays, J.M. Hill, A.V.
format	Article
author	Sum, C.-C. Lee, Y.-S. Hays, J.M. Hill, A.V.
spellingShingle	Sum, C.-C. Lee, Y.-S. Hays, J.M. Hill, A.V. Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)
author_sort	Sum, C.-C.
title	Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)
title_short	Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)
title_full	Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)
title_fullStr	Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)
title_full_unstemmed	Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)
title_sort	modeling the effects of a service guarantee on perceived service quality using alternating conditional expectations (ace)
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/44019
_version_	1821219039110758400

Modeling the effects of a service guarantee on perceived service quality using Alternating Conditional Expectations (ACE)

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