Applying six-sigma in the service industry: A review and case study in call center services

Applying six-sigma in the service industry: A review and case study in call center services

10.1109/ICMIT.2006.262316

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Bibliographic Details
Main Authors: Chakrabarty, A., Tan, K.C.
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Conference or Workshop Item
Published: 2014
Subjects:
Key performance indicators
Services
Six-sigma
Online Access:http://scholarbank.nus.edu.sg/handle/10635/72288
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Institution: National University of Singapore

Internet

http://scholarbank.nus.edu.sg/handle/10635/72288

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