Applying six-sigma in the service industry: A review and case study in call center services

10.1109/ICMIT.2006.262316

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Bibliographic Details
Main Authors:	Chakrabarty, A., Tan, K.C.
Other Authors:	INDUSTRIAL & SYSTEMS ENGINEERING
Format:	Conference or Workshop Item
Published:	2014
Subjects:	Key performance indicators Services Six-sigma
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/72288
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-72288
record_format	dspace
spelling	sg-nus-scholar.10635-722882024-11-11T13:29:46Z Applying six-sigma in the service industry: A review and case study in call center services Chakrabarty, A. Tan, K.C. INDUSTRIAL & SYSTEMS ENGINEERING Key performance indicators Services Six-sigma 10.1109/ICMIT.2006.262316 ICMIT 2006 Proceedings - 2006 IEEE International Conference on Management of Innovation and Technology 2 728-732 2014-06-19T04:53:14Z 2014-06-19T04:53:14Z 2006 Conference Paper Chakrabarty, A.,Tan, K.C. (2006). Applying six-sigma in the service industry: A review and case study in call center services. ICMIT 2006 Proceedings - 2006 IEEE International Conference on Management of Innovation and Technology 2 : 728-732. ScholarBank@NUS Repository. <a href="https://doi.org/10.1109/ICMIT.2006.262316" target="_blank">https://doi.org/10.1109/ICMIT.2006.262316</a> 1424401488 http://scholarbank.nus.edu.sg/handle/10635/72288 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Key performance indicators Services Six-sigma
spellingShingle	Key performance indicators Services Six-sigma Chakrabarty, A. Tan, K.C. Applying six-sigma in the service industry: A review and case study in call center services
description	10.1109/ICMIT.2006.262316
author2	INDUSTRIAL & SYSTEMS ENGINEERING
author_facet	INDUSTRIAL & SYSTEMS ENGINEERING Chakrabarty, A. Tan, K.C.
format	Conference or Workshop Item
author	Chakrabarty, A. Tan, K.C.
author_sort	Chakrabarty, A.
title	Applying six-sigma in the service industry: A review and case study in call center services
title_short	Applying six-sigma in the service industry: A review and case study in call center services
title_full	Applying six-sigma in the service industry: A review and case study in call center services
title_fullStr	Applying six-sigma in the service industry: A review and case study in call center services
title_full_unstemmed	Applying six-sigma in the service industry: A review and case study in call center services
title_sort	applying six-sigma in the service industry: a review and case study in call center services
publishDate	2014
url	http://scholarbank.nus.edu.sg/handle/10635/72288
_version_	1821220911659876352

Applying six-sigma in the service industry: A review and case study in call center services

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