Managing service quality: Applying utility theory in the prioritization of service attributes

10.1108/02656710310468579

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Bibliographic Details
Main Authors:	Li, Y.N., Tan, K.C., Xie, M.
Other Authors:	INDUSTRIAL & SYSTEMS ENGINEERING
Format:	Article
Published:	2014
Subjects:	Customer service Measurement Service quality Uncertainty
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/87065
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-87065
record_format	dspace
spelling	sg-nus-scholar.10635-870652024-11-13T15:20:41Z Managing service quality: Applying utility theory in the prioritization of service attributes Li, Y.N. Tan, K.C. Xie, M. INDUSTRIAL & SYSTEMS ENGINEERING Customer service Measurement Service quality Uncertainty 10.1108/02656710310468579 International Journal of Quality and Reliability Management 20 4 417-435 2014-10-07T10:23:52Z 2014-10-07T10:23:52Z 2003 Article Li, Y.N.,Tan, K.C.,Xie, M. (2003). Managing service quality: Applying utility theory in the prioritization of service attributes. International Journal of Quality and Reliability Management 20 (4) : 417-435. ScholarBank@NUS Repository. <a href="https://doi.org/10.1108/02656710310468579" target="_blank">https://doi.org/10.1108/02656710310468579</a> 0265671X http://scholarbank.nus.edu.sg/handle/10635/87065 NOT_IN_WOS Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	Customer service Measurement Service quality Uncertainty
spellingShingle	Customer service Measurement Service quality Uncertainty Li, Y.N. Tan, K.C. Xie, M. Managing service quality: Applying utility theory in the prioritization of service attributes
description	10.1108/02656710310468579
author2	INDUSTRIAL & SYSTEMS ENGINEERING
author_facet	INDUSTRIAL & SYSTEMS ENGINEERING Li, Y.N. Tan, K.C. Xie, M.
format	Article
author	Li, Y.N. Tan, K.C. Xie, M.
author_sort	Li, Y.N.
title	Managing service quality: Applying utility theory in the prioritization of service attributes
title_short	Managing service quality: Applying utility theory in the prioritization of service attributes
title_full	Managing service quality: Applying utility theory in the prioritization of service attributes
title_fullStr	Managing service quality: Applying utility theory in the prioritization of service attributes
title_full_unstemmed	Managing service quality: Applying utility theory in the prioritization of service attributes
title_sort	managing service quality: applying utility theory in the prioritization of service attributes
publishDate	2014
url	http://scholarbank.nus.edu.sg/handle/10635/87065
_version_	1821229333013856256

Managing service quality: Applying utility theory in the prioritization of service attributes

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