Distilling managerial insights and lessons from AI projects at Singapore's Changi Airport (Part 2)

• Main Authors: LEE, Steve, MILLER, Steven M.
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2019
• Subjects: Artificial intelligence; machine learning; airports; transportation; Changi Airport; Singapore; Business Analytics; Business Intelligence; Computer Sciences; Management Information Systems; Strategic Management Policy; Technology and Innovation; Transportation
• Online Access: https://ink.library.smu.edu.sg/ami/103; https://ink.library.smu.edu.sg/context/ami/article/1114/viewcontent/AMI_11___Lee__Miller___Lessons_Learnt_AI_Gets_Real___see.pdf
• Institution: Singapore Management University

Since 2017, Changi Airport group (CAG) has initiated a host of pilot projects that use connective and intelligent technologies to enable its move towards digital transformation and SMART Airport Vision. This has resulted in a first wave of deployment of AI and Machine Learning-enabled applications across various functions that can better sense, analyse, predict, and interact with people.