DBS Bank: Championing change
On 6 April 2011, Paul Cobban, head of process improvement at Singapore-based DBS Bank saw an opportunity to improve the bank's business operations and how it served its customers. One area in particular, the loan-origination process, was cumbersome and often cited as a source of excessive custo...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2012
|
| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/cases_coll_all/21 https://cmp.smu.edu.sg/case/2061 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Singapore Management University |
| Language: | English |