Case study: Enterprise integration and process improvement

Enterprise integration (EI) can be a major enabler for business process improvement, but it presents its own challenges. Based on the process improvement experiences of banks in several different countries, this chapter examines common EI challenges and outlines approaches for combining EI and proce...

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Bibliographic Details
Main Author: DURAN, Randall E.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2007
Subjects:
Online Access:https://ink.library.smu.edu.sg/sis_research/6266
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Institution: Singapore Management University
Language: English