Generations at TCS: Ever changing workforce

Generations at TCS: Ever changing workforce

Tata Consultancy Services’ (TCS’) Business Process Outsourcing (BPO) division was faced with the challenge of retaining their Generation-Y employees, with seven out of a thirteen-person team quitting within a month. Workforce dynamics in the BPO industry in India was a high growth area and employees...

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Bibliographic Details
Main Authors: LUTHRA, Poornima, SPROULE, Kevin, VENKATARAMANAN, S. N.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2013
Subjects:
Generation Y
Multi-generational Issues
Gen Y in India
BPO Industry
TCS
Outsourcing
India
Asia
South Asia
Employee Engagement
Business Administration, Management, and Operations
Business and Corporate Communications
Human Resources Management
Labor Relations
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/cases_coll_all/37
https://cmp.smu.edu.sg/case/2181
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Institution: Singapore Management University
Language: English
Description
Summary:Tata Consultancy Services’ (TCS’) Business Process Outsourcing (BPO) division was faced with the challenge of retaining their Generation-Y employees, with seven out of a thirteen-person team quitting within a month. Workforce dynamics in the BPO industry in India was a high growth area and employees often had offers from several respected competing firms. In particular the thriving industry had a great impact on Generation-Y in India, which made up an increasingly large share of the workforce, especially in BPO. To this end TCS has made significant efforts towards both engaging their Generation-X employees, and retaining their Generation-Y employees leaving the Human Resource Head, Jagdish Chaudhari wondering what more needed to be done after this latest episode.

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