Generations at TCS: Ever changing workforce

• Main Authors: LUTHRA, Poornima, SPROULE, Kevin, VENKATARAMANAN, S. N.
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2013
• 主題: Generation Y; Multi-generational Issues; Gen Y in India; BPO Industry; TCS; Outsourcing; India; Asia; South Asia; Employee Engagement; Business Administration, Management, and Operations; Business and Corporate Communications; Human Resources Management; Labor Relations; Organizational Behavior and Theory
• 在線閱讀: https://ink.library.smu.edu.sg/cases_coll_all/37; https://cmp.smu.edu.sg/case/2181

Tata Consultancy Services’ (TCS’) Business Process Outsourcing (BPO) division was faced with the challenge of retaining their Generation-Y employees, with seven out of a thirteen-person team quitting within a month. Workforce dynamics in the BPO industry in India was a high growth area and employees...