XDel Singapore: Using technology to deliver simplicity

• Main Authors: KUSNADI, Yuanto, PAN, Gary, LIM, Thomas
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Distribution and Logistics; Analytics and Data Science; Technology and Analytics; AI and Machine Learning; Digital Transformation; Mobile and Wireless Technology; Asian Studies; Operations and Supply Chain Management; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/346; https://cmp.smu.edu.sg/case/4906
• Institution: Singapore Management University

Courier company XDel Singapore is not only involved in express courier and delivery services, but also e-commerce and last-mile fulfilment, international and cross-border deliveries, as well as mailroom and logistics activities. It has grown from a two-man operation in 1993 to a firm of close to 100...