Digital transformation of the Certis group: Delivering beyond security services

• Main Authors: Miller, Steven M., CHEAH, Sin Mei
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Digital transformation; Organizational transformation; Organizational change; Diversification strategy; Culture; AI and machine learning; Databases and Information Systems; Information Security
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/366; https://smu.sharepoint.com/:b:/r/sites/admin/CMP/cases/SMU-21-BATCH%20%5bPDF-Pic%5d/SMU-21-0007%5bCertis%5d/SMU%2021-0007%20Certis%20Case%20(A4).pdf?csf=1&web=1&e=dysrUo
• Institution: Singapore Management University

Set in 2021, this case describes the Certis Group’s transformation journey from a traditional physical guarding service provider to an advanced provider of integrated operations technology services for security, facilities, visitor management, and other types of monitoring related businesses. Certis...