Blackbox Chatbot: Designing natural language conversations with Data

• Main Authors: MAKANY, Tamas, BHATTACHARYA, Lipika
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2022
• 主題: Innovation; Conversational AI; Human Centred Design; Design Thinking; Entrepreneurship; Technology Innovation; Entrepreneurial and Small Business Operations; Programming Languages and Compilers; Technology and Innovation
• 在線閱讀: https://ink.library.smu.edu.sg/cases_coll_all/423; https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-22-BATCH%20%5BPDF-Pic%5D/SMU-22-0008%20%5BBlackbox%5D/SMU-22-0008%20%5BBlackbox%5D.pdf?CT=1654481292191&OR=ItemsView
• 機構: Singapore Management University

The case is set in May 2021 and talks about a Singapore-based small-medium enterprise decision science company called Blackbox (BB) and how it used conversational AI, human-centered design, and a technology innovation partner to design and develop a chatbot that helped its clients understand data in...