Blackbox Chatbot: Designing natural language conversations with Data
The case is set in May 2021 and talks about a Singapore-based small-medium enterprise decision science company called Blackbox (BB) and how it used conversational AI, human-centered design, and a technology innovation partner to design and develop a chatbot that helped its clients understand data in...
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Main Authors: | MAKANY, Tamas, BHATTACHARYA, Lipika |
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Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2022
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Subjects: | |
Online Access: | https://ink.library.smu.edu.sg/cases_coll_all/423 https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-22-BATCH%20%5BPDF-Pic%5D/SMU-22-0008%20%5BBlackbox%5D/SMU-22-0008%20%5BBlackbox%5D.pdf?CT=1654481292191&OR=ItemsView |
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