Blackbox Chatbot: Designing natural language conversations with Data

Blackbox Chatbot: Designing natural language conversations with Data

The case is set in May 2021 and talks about a Singapore-based small-medium enterprise decision science company called Blackbox (BB) and how it used conversational AI, human-centered design, and a technology innovation partner to design and develop a chatbot that helped its clients understand data in...

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Bibliographic Details
Main Authors: MAKANY, Tamas, BHATTACHARYA, Lipika
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2022
Subjects:
Innovation
Conversational AI
Human Centred Design
Design Thinking
Entrepreneurship
Technology Innovation
Entrepreneurial and Small Business Operations
Programming Languages and Compilers
Technology and Innovation
Online Access:https://ink.library.smu.edu.sg/cases_coll_all/423
https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-22-BATCH%20%5BPDF-Pic%5D/SMU-22-0008%20%5BBlackbox%5D/SMU-22-0008%20%5BBlackbox%5D.pdf?CT=1654481292191&OR=ItemsView
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https://ink.library.smu.edu.sg/cases_coll_all/423
https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-22-BATCH%20%5BPDF-Pic%5D/SMU-22-0008%20%5BBlackbox%5D/SMU-22-0008%20%5BBlackbox%5D.pdf?CT=1654481292191&OR=ItemsView

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