Evie.ai: Charting the career of an AI personal assistant

By December 2018, Evie the digital personal assistant (PA) had gained quite a following from prominent clients such as Unilever and Airbus. Powered by artificial intelligence (AI), Evie was so good that clients believed ‘she’ was human, expecting to greet ‘her’ in the flesh at meetings. Jin Hian Lee...

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Main Authors: GOMULYA, David, JOSEPH, Damien, Lim, Wee-Kiat
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2023
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Online Access:https://ink.library.smu.edu.sg/cases_coll_all/451
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spelling sg-smu-ink.cases_coll_all-14572023-11-27T03:13:54Z Evie.ai: Charting the career of an AI personal assistant GOMULYA, David JOSEPH, Damien Lim, Wee-Kiat By December 2018, Evie the digital personal assistant (PA) had gained quite a following from prominent clients such as Unilever and Airbus. Powered by artificial intelligence (AI), Evie was so good that clients believed ‘she’ was human, expecting to greet ‘her’ in the flesh at meetings. Jin Hian Lee, Evie.ai’s co-founder, understood that gaining such high praise from clients was not enough. More needed to be done to jumpstart the fledgling start-up’s growth to the next level. But where should his focus be? There were signs that Evie could perhaps benefit from specialising in specific domains or be bolder and venture beyond the shores of Singapore, where the start-up was based since it began in 2014. How should Lee chart the ‘career path’ of Evie? What should he do? Unbeknownst to him, Lee would face a similar dilemma in 2020 when the global COVID-19 pandemic plagued the world. How could he cope with the challenges awaiting Evie.ai? This case is suitable for undergraduate, postgraduate, and executive education courses on entrepreneurship, strategy, and innovation. It can also be considered for topics related to digital transformation, automation, and issues concerning the impact of technological innovation on work. Students would be able to 1) apply concepts associated with entrepreneurial opportunity recognition and evaluation, e.g., bricolage, effectuation, and ‘bird in hand’; 2) understand the resource-based view on competitive advantage, specifically the role of AI in value creation; 3) identify different types of innovation (e.g., continuous versus discontinuous innovation; 4) apply the Blue Ocean Strategy framework. 2023-03-01T08:00:00Z text https://ink.library.smu.edu.sg/cases_coll_all/451 https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-22-BATCH%20%5BPDF-Pic%5D/SMU-22-0038%20%5BEvie%5D/SMU-22-0038%20%5BEvie%5D.pdf?CT=1680143908121&OR=ItemsView Case Collection eng Institutional Knowledge at Singapore Management University AI and Machine Learning pivots Digital Transformation asia Start-ups entrepreneurial business strategy Entrepreneurial and Small Business Operations Strategic Management Policy
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic AI and Machine Learning
pivots
Digital Transformation
asia
Start-ups
entrepreneurial business strategy
Entrepreneurial and Small Business Operations
Strategic Management Policy
spellingShingle AI and Machine Learning
pivots
Digital Transformation
asia
Start-ups
entrepreneurial business strategy
Entrepreneurial and Small Business Operations
Strategic Management Policy
GOMULYA, David
JOSEPH, Damien
Lim, Wee-Kiat
Evie.ai: Charting the career of an AI personal assistant
description By December 2018, Evie the digital personal assistant (PA) had gained quite a following from prominent clients such as Unilever and Airbus. Powered by artificial intelligence (AI), Evie was so good that clients believed ‘she’ was human, expecting to greet ‘her’ in the flesh at meetings. Jin Hian Lee, Evie.ai’s co-founder, understood that gaining such high praise from clients was not enough. More needed to be done to jumpstart the fledgling start-up’s growth to the next level. But where should his focus be? There were signs that Evie could perhaps benefit from specialising in specific domains or be bolder and venture beyond the shores of Singapore, where the start-up was based since it began in 2014. How should Lee chart the ‘career path’ of Evie? What should he do? Unbeknownst to him, Lee would face a similar dilemma in 2020 when the global COVID-19 pandemic plagued the world. How could he cope with the challenges awaiting Evie.ai? This case is suitable for undergraduate, postgraduate, and executive education courses on entrepreneurship, strategy, and innovation. It can also be considered for topics related to digital transformation, automation, and issues concerning the impact of technological innovation on work. Students would be able to 1) apply concepts associated with entrepreneurial opportunity recognition and evaluation, e.g., bricolage, effectuation, and ‘bird in hand’; 2) understand the resource-based view on competitive advantage, specifically the role of AI in value creation; 3) identify different types of innovation (e.g., continuous versus discontinuous innovation; 4) apply the Blue Ocean Strategy framework.
format text
author GOMULYA, David
JOSEPH, Damien
Lim, Wee-Kiat
author_facet GOMULYA, David
JOSEPH, Damien
Lim, Wee-Kiat
author_sort GOMULYA, David
title Evie.ai: Charting the career of an AI personal assistant
title_short Evie.ai: Charting the career of an AI personal assistant
title_full Evie.ai: Charting the career of an AI personal assistant
title_fullStr Evie.ai: Charting the career of an AI personal assistant
title_full_unstemmed Evie.ai: Charting the career of an AI personal assistant
title_sort evie.ai: charting the career of an ai personal assistant
publisher Institutional Knowledge at Singapore Management University
publishDate 2023
url https://ink.library.smu.edu.sg/cases_coll_all/451
https://smu.sharepoint.com/sites/admin/CMP/cases/SMU-22-BATCH%20%5BPDF-Pic%5D/SMU-22-0038%20%5BEvie%5D/SMU-22-0038%20%5BEvie%5D.pdf?CT=1680143908121&OR=ItemsView
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