Digital transformation at Al Hilal Bank: From bricks and mortar to a fully functional digital bank

• Main Authors: DURAN, Randall E., POSKITT, Christopher M., ANG, Jovina
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2024
• Subjects: Islamic banking; Digital platforms; Mobile banking; Agile Project Management; Cloud computing; Containerization; Artificial Intelligence and Robotics; Digital Communications and Networking
• Online Access: https://ink.library.smu.edu.sg/cases_coll_all/503; https://cmp-shop.smu.edu.sg/products/digital-transformation-at-al-hilal-bank-from-bricks-and-mortar-to-a-fully-functional-digital-bank?variant=42085735465002
• Institution: Singapore Management University

Set in July 2023, the case illustrates Al Hilal Bank’s (AHB) transformation from a bricks-and-mortar bank to a fully digital one focused on serving retail customers in the United Arab Emirates. AHB was helmed by Abdul Shakeel Aidaroos, the Chief Executive Officer, whose vision was to create a Sharia...