Switching IT outsourcing suppliers: Enhancing transition readiness

• Main Authors: SIA, Siew Kien, LIM, Wee Kiat, PERIASAMY, Kanapaty Pelly
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: Management Sciences and Quantitative Methods; Technology and Innovation
• Online Access: https://ink.library.smu.edu.sg/cmp_research/1; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1000&context=cmp_research
• Institution: Singapore Management University

As IT outsourcing continues to gather momentum and mature, the decision to change suppliers at the end of a contract, or even earlier, has become an inevitable reality for many. This article sheds light on the management challenges associated with transitioning from one outsourcing supplier to anoth...