A Flexible Payment Scheme in Hotel Business

• Main Author: DONG, Ciwei
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: pricing; payment scheme; revenue management; hotels; Operations and Supply Chain Management
• Online Access: https://ink.library.smu.edu.sg/etd_coll/64; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1063&context=etd_coll
• Institution: Singapore Management University

This paper introduces a flexible payment scheme in the hotel business. When a customer makes a reservation for a hotel room, the hotel offers an optional payment scheme (Scheme O). If the customer chooses the Scheme O, he/she makes a non-refundable down payment immediately. Meanwhile, the hotel offe...