Studies on data-driven management of extended warranty service for household appliances

• Main Author: LI, Heng
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2021
• Subjects: Extended Warranty; Pricing; Blockchain; Household Appliances; Business Administration, Management, and Operations
• Online Access: https://ink.library.smu.edu.sg/etd_coll/340; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1330&context=etd_coll
• Institution: Singapore Management University

Extended warranty is an important part of after-sales service for household appliances. However, due to management reasons and moral hazard, there are various risks in the extended warranty service for household appliances. It is urgent to make a systematic and in-depth study and provide suggestions...