Customer Satisfaction Index of Singapore 2014: Q1 Results

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. Thes...

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Bibliographic Details
Main Author: Institute of Service Excellence, SMU
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2014
Subjects:
Online Access:https://ink.library.smu.edu.sg/ises_research/30
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1019&context=ises_research
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Institution: Singapore Management University
Language: English
Description
Summary:The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. These Q1 results for the Retail and Infocommunications sectors begin the CSISG’s eighth year of measurement.