Customer Satisfaction Index of Singapore 2017: Full Year Overview

• 主要作者: Institute of Service Excellence, SMU
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2018
• 主題: Asian Studies; Hospitality Administration and Management; Sales and Merchandising
• 在線閱讀: https://ink.library.smu.edu.sg/ises_research/15; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1034&context=ises_research

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The...