Customer Satisfaction Index of Singapore 2010: Full Year Overview

• 主要作者: Institute of Service Excellence, SMU
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2011
• 主題: Customer satisfaction; Singapore; industry; service excellence; Asian Studies; Hospitality Administration and Management; Sales and Merchandising
• 在線閱讀: https://ink.library.smu.edu.sg/ises_research/2; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1006&context=ises_research

The Customer Satisfaction Index of Singapore (CSISG) has completed its fourth consecutive year of measurement since 2007. Under a quarterly measure and release system with two out of eight sectors measured per quarter, CSISG 2010 scores of companies for the Retail and Info-Communications sectors wer...