Customer Satisfaction Index of Singapore 2010: Q3 Results

• Main Author: Customer Satisfaction Index of Singapore 2010: Full Year Overview
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2010
• Subjects: Customer satisfaction; Singapore; industry; service excellence; Asian Studies; Food and Beverage Management; Tourism and Travel
• Online Access: https://ink.library.smu.edu.sg/ises_research/43; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1044&context=ises_research
• Institution: Singapore Management University

Following the release of CSISG results for the Retail, InfoCommunications, Transportation & Logistics, and Education sectors in the first two quarters of 2010, the current third quarter release of results are of the Food & Beverage (F&B) and Tourism, Hotels & Accommodation Services (THAS) sectors. CSISG results of the final two economic sectors for 2010, the Finance and Healthcare sectors, is scheduled to be released in January 2011, together with the 2010 national score. CSISG company scores are based on face-to-face interviews with end users of companies’ products and services. Sub-sector scores are derived as a weighted average of company scores, in proportion to the revenue contributions of companies. Sector scores are derived in a similar fashion, aggregating the sub-sector scores proportionately to each sub-sector’s revenue contributions.