When will service standards in Singapore improve?

Are service standards in Singapore bad, or do Singaporeans expect too much from service providers? Ask any Singaporean about their service experiences and you might evoke strong reactions, accompanied by vivid stories spun out of petty encounters with service providers. Ask a local service provider,...

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Main Author: Knowledge@SMU
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2009
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Online Access:https://ink.library.smu.edu.sg/ksmu/341
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1340&context=ksmu
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spelling sg-smu-ink.ksmu-13402018-07-09T04:18:15Z When will service standards in Singapore improve? Knowledge@SMU Are service standards in Singapore bad, or do Singaporeans expect too much from service providers? Ask any Singaporean about their service experiences and you might evoke strong reactions, accompanied by vivid stories spun out of petty encounters with service providers. Ask a local service provider, however, and you might hear tales of rude, thankless customers. Those in the business of providing service often find themselves walking a thin, fine line between protecting the interests of customers and front-line service personnel. If businesses subscribe to the adage, “the customer is always right”, is it fair to expect those in the “wrong” to provide great service? 2009-09-01T07:00:00Z text application/pdf https://ink.library.smu.edu.sg/ksmu/341 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1340&context=ksmu http://creativecommons.org/licenses/by-nc-nd/4.0/ Knowledge@SMU eng Institutional Knowledge at Singapore Management University Business
institution Singapore Management University
building SMU Libraries
country Singapore
collection InK@SMU
language English
topic Business
spellingShingle Business
Knowledge@SMU
When will service standards in Singapore improve?
description Are service standards in Singapore bad, or do Singaporeans expect too much from service providers? Ask any Singaporean about their service experiences and you might evoke strong reactions, accompanied by vivid stories spun out of petty encounters with service providers. Ask a local service provider, however, and you might hear tales of rude, thankless customers. Those in the business of providing service often find themselves walking a thin, fine line between protecting the interests of customers and front-line service personnel. If businesses subscribe to the adage, “the customer is always right”, is it fair to expect those in the “wrong” to provide great service?
format text
author Knowledge@SMU
author_facet Knowledge@SMU
author_sort Knowledge@SMU
title When will service standards in Singapore improve?
title_short When will service standards in Singapore improve?
title_full When will service standards in Singapore improve?
title_fullStr When will service standards in Singapore improve?
title_full_unstemmed When will service standards in Singapore improve?
title_sort when will service standards in singapore improve?
publisher Institutional Knowledge at Singapore Management University
publishDate 2009
url https://ink.library.smu.edu.sg/ksmu/341
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1340&context=ksmu
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