Leveraging the principles of Lean Six Sigma in creating value for the User Community

• Main Author: MAIDEEN, Shameem Nilofar
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Data-driven; Spaces; Usability; Evidence-based; Library and Information Science
• Online Access: https://ink.library.smu.edu.sg/library_research/120; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1103&context=library_research
• Institution: Singapore Management University

This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher...