Leveraging the principles of Lean Six Sigma in creating value for the User Community
This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher...
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| Format: | text |
| Language: | English |
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Institutional Knowledge at Singapore Management University
2017
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/library_research/120 https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1103&context=library_research |
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| Institution: | Singapore Management University |
| Language: | English |