Leveraging the principles of lean six sigma in creating value for the user community

Leveraging the principles of lean six sigma in creating value for the user community

This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher...

Full description

Saved in:
Bibliographic Details
Main Author: Shameem, Nilofar Maideen
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2017
Subjects:
Lean six sigma
evidence based decisions
Public PC's
User study
Collection Development and Management
Library and Information Science
Online Access:https://ink.library.smu.edu.sg/library_research/112
https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1115&context=library_research
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Singapore Management University
Language: English
Description
Summary:This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher education. By using a data-driven methodology, SMU Libraries, was able to provide a service that was relevant and tailored to the needs of its community.

Similar Items