Leveraging on data visualisation & analytics for assessment & innovation

• Main Author: Mohammed Ali, Salihin
• Format: text
• Language: English
• Published: Institutional Knowledge at Singapore Management University 2017
• Subjects: Information Literacy; Library and Information Science
• Online Access: https://ink.library.smu.edu.sg/library_research/115; https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=1118&context=library_research
• Institution: Singapore Management University

Singapore Management University (SMU) Libraries embarked on its ‘Culture of Assessment’ journey in 2013, geared towards demonstrating fiscal accountability and driving a higher degree of stakeholder engagement. With more than 80% of library staff trained in the use of Lean Six Sigma for business process improvements, it was only natural that the library started putting in place procedures and systems to continuously assess and improve services. For effective decision making, the challenge lies in the normalization, consolidation and visualization of data from the varied library services into a single coherent platform that could be used for making decisions that are timely