The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes

In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag...

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Main Authors: Jehn, Karen A., Greer, Lindred, LEVINE, S.S.
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Language:English
Published: Institutional Knowledge at Singapore Management University 2008
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/1058
https://doi.org/10.1007/s10726-008-9107-0
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spelling sg-smu-ink.lkcsb_research-20572010-09-23T06:24:04Z The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes Jehn, Karen A. Greer, Lindred LEVINE, S.S. In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag Rev 26: 530–547) as mediating the effects of the conflict types and dimensions on group outcomes (productivity and viability). All three types of conflict decreased positive emergent states in groups and this led to a decrease in group viability (the ability of a team to retain its members through their satisfaction and willingness to continue working together; Balkundi and Harrison 2006; Acad Manag J 49: 49–68). This effect was alleviated by resolution efficacy (the belief that the conflict can be easily resolved) regarding process conflict, but could be exacerbated by any negative emotion associated with relationship conflict. Norms that encouraged task conflict also increased positive emergent states within groups, which marginally and positively influenced group performance. 2008-01-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/1058 info:doi/10.1007/s10726-008-9107-0 https://doi.org/10.1007/s10726-008-9107-0 Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Human Resources Management
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Human Resources Management
spellingShingle Human Resources Management
Jehn, Karen A.
Greer, Lindred
LEVINE, S.S.
The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes
description In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag Rev 26: 530–547) as mediating the effects of the conflict types and dimensions on group outcomes (productivity and viability). All three types of conflict decreased positive emergent states in groups and this led to a decrease in group viability (the ability of a team to retain its members through their satisfaction and willingness to continue working together; Balkundi and Harrison 2006; Acad Manag J 49: 49–68). This effect was alleviated by resolution efficacy (the belief that the conflict can be easily resolved) regarding process conflict, but could be exacerbated by any negative emotion associated with relationship conflict. Norms that encouraged task conflict also increased positive emergent states within groups, which marginally and positively influenced group performance.
format text
author Jehn, Karen A.
Greer, Lindred
LEVINE, S.S.
author_facet Jehn, Karen A.
Greer, Lindred
LEVINE, S.S.
author_sort Jehn, Karen A.
title The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes
title_short The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes
title_full The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes
title_fullStr The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes
title_full_unstemmed The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes
title_sort effects of conflict types, dimensions, and emergent states on group outcomes
publisher Institutional Knowledge at Singapore Management University
publishDate 2008
url https://ink.library.smu.edu.sg/lkcsb_research/1058
https://doi.org/10.1007/s10726-008-9107-0
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