The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes
In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag...
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sg-smu-ink.lkcsb_research-20572010-09-23T06:24:04Z The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes Jehn, Karen A. Greer, Lindred LEVINE, S.S. In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag Rev 26: 530–547) as mediating the effects of the conflict types and dimensions on group outcomes (productivity and viability). All three types of conflict decreased positive emergent states in groups and this led to a decrease in group viability (the ability of a team to retain its members through their satisfaction and willingness to continue working together; Balkundi and Harrison 2006; Acad Manag J 49: 49–68). This effect was alleviated by resolution efficacy (the belief that the conflict can be easily resolved) regarding process conflict, but could be exacerbated by any negative emotion associated with relationship conflict. Norms that encouraged task conflict also increased positive emergent states within groups, which marginally and positively influenced group performance. 2008-01-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/1058 info:doi/10.1007/s10726-008-9107-0 https://doi.org/10.1007/s10726-008-9107-0 Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Human Resources Management |
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Human Resources Management Jehn, Karen A. Greer, Lindred LEVINE, S.S. The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes |
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In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag Rev 26: 530–547) as mediating the effects of the conflict types and dimensions on group outcomes (productivity and viability). All three types of conflict decreased positive emergent states in groups and this led to a decrease in group viability (the ability of a team to retain its members through their satisfaction and willingness to continue working together; Balkundi and Harrison 2006; Acad Manag J 49: 49–68). This effect was alleviated by resolution efficacy (the belief that the conflict can be easily resolved) regarding process conflict, but could be exacerbated by any negative emotion associated with relationship conflict. Norms that encouraged task conflict also increased positive emergent states within groups, which marginally and positively influenced group performance. |
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Jehn, Karen A. Greer, Lindred LEVINE, S.S. |
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Jehn, Karen A. Greer, Lindred LEVINE, S.S. |
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Jehn, Karen A. |
title |
The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes |
title_short |
The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes |
title_full |
The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes |
title_fullStr |
The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes |
title_full_unstemmed |
The Effects of Conflict Types, Dimensions, and Emergent States on Group Outcomes |
title_sort |
effects of conflict types, dimensions, and emergent states on group outcomes |
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Institutional Knowledge at Singapore Management University |
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2008 |
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https://ink.library.smu.edu.sg/lkcsb_research/1058 https://doi.org/10.1007/s10726-008-9107-0 |
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