The Role of Internal Communication in Infusing Corporate Values and Delivering Brand Promise: Singapore Airlines' Experience

• 主要作者: CHONG, Mark
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2007
• 主題: Advertising and Promotion Management; Asian Studies; Business and Corporate Communications
• 在線閱讀: https://ink.library.smu.edu.sg/lkcsb_research/2482; https://doi.org/10.1057/palgrave.crr.1550051
• 機構: Singapore Management University

Most studies on corporate branding and image have focused on the influence of external communication such as advertising and public relations. Less attention has been paid to the strategic role that internal communication and training can play. This study examines the internal communication and trai...