The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage

• Main Authors: Davis, James H., Schoorman, F. David, Mayer, Roger C., TAN, Hwee Hoon
• 格式: text
• 語言: English
• 出版: Institutional Knowledge at Singapore Management University 2000
• 主題: Trust; performance; restaurant industry; sales; profit; turnover; leadership; Business; Leadership Studies; Organizational Behavior and Theory
• 在線閱讀: https://ink.library.smu.edu.sg/lkcsb_research/2508; https://ink.library.smu.edu.sg/context/lkcsb_research/article/3507/viewcontent/Trusted_GM_av.pdf
• 機構: Singapore Management University

Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was foun...