The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage

The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage

Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was foun...

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Bibliographic Details
Main Authors: Davis, James H., Schoorman, F. David, Mayer, Roger C., TAN, Hwee Hoon
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2000
Subjects:
Trust
performance
restaurant industry
sales
profit
turnover
leadership
Business
Leadership Studies
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/2508
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3507/viewcontent/Trusted_GM_av.pdf
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/2508
https://ink.library.smu.edu.sg/context/lkcsb_research/article/3507/viewcontent/Trusted_GM_av.pdf

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