The Trusted General Manager and Unit Performance: Empirical Evidence of a Competitive Advantage

• المؤلفون الرئيسيون: Davis, James H., Schoorman, F. David, Mayer, Roger C., TAN, Hwee Hoon
• التنسيق: text
• اللغة: English
• منشور في: Institutional Knowledge at Singapore Management University 2000
• الموضوعات: Trust; performance; restaurant industry; sales; profit; turnover; leadership; Business; Leadership Studies; Organizational Behavior and Theory
• الوصول للمادة أونلاين: https://ink.library.smu.edu.sg/lkcsb_research/2508; https://ink.library.smu.edu.sg/context/lkcsb_research/article/3507/viewcontent/Trusted_GM_av.pdf

Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was foun...