When More Blame is Better than Less: The Effects of Internal and External Attributions for Repairing Trust after a Competence- or Integrity-Based Trust Violation

When More Blame is Better than Less: The Effects of Internal and External Attributions for Repairing Trust after a Competence- or Integrity-Based Trust Violation

This study examines the trust repair implications of apologizing with an internal vs. external attribution after a competence- vs. integrity-based trust violation. By considering theory regarding differences in the perceived diagnosticity of information about competence vs. integrity, we note that t...

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Bibliographic Details
Main Authors: KIM, Peter H., DIRKS, Kurt T., COOPER, Cecily D., FERRIN, Donald L.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2006
Subjects:
Human Resources Management
Organizational Behavior and Theory
Online Access:https://ink.library.smu.edu.sg/lkcsb_research/2578
https://doi.org/10.1016/j.obhdp.2005.07.002
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Institution: Singapore Management University
Language: English

Internet

https://ink.library.smu.edu.sg/lkcsb_research/2578
https://doi.org/10.1016/j.obhdp.2005.07.002

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