Many routes toward trust: A social network analysis of the determinants of interpersonal trust.
This article presents a theoretical framework that identifies three aspects of a socialrelationship that are critical determinants of interpersonal trust, and examinesthe differentiated roles that these three aspects of a social relationship play in trustdevelopment. The study moves beyond the study...
Saved in:
Main Authors: | , , |
---|---|
Format: | text |
Language: | English |
Published: |
Institutional Knowledge at Singapore Management University
2003
|
Subjects: | |
Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/3098 https://doi.org/10.5465/AMBPP.2003.13792516 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Singapore Management University |
Language: | English |
id |
sg-smu-ink.lkcsb_research-4097 |
---|---|
record_format |
dspace |
spelling |
sg-smu-ink.lkcsb_research-40972011-07-27T08:12:04Z Many routes toward trust: A social network analysis of the determinants of interpersonal trust. FERRIN, Don Dirks, K. T. Shah, P. P. This article presents a theoretical framework that identifies three aspects of a socialrelationship that are critical determinants of interpersonal trust, and examinesthe differentiated roles that these three aspects of a social relationship play in trustdevelopment. The study moves beyond the study of unidirectional trust formation in dyadic interpersonal relationships, which has dominated the current literature, to an exploration of reciprocated trust and social-structural routes toward trust.The framework is tested via a social network analysis of relationships among employees of a multi-departmental, white-collar work organization. Ultimately, it is aimed to enrich existing theoretical and empirical knowledge concerning thedeterminants of interpersonal trust and also bring a social network perspective into interpersonal trust research. The managerial implications of this study are twofold. First, the results should help managers understand how trust forms among their employees. As organizations shift toward more decentralized, laterally-controlled forms, informal trust networks represent an increasingly important determinant oforganizational effectiveness. Understanding how trust networks form will enable managers to better harness the benefits of trust. Second, the theory and findings open a realm of possibilities to employees who want to be trusted but are unsure how to go about it. 2003-01-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/3098 info:doi/10.5465/AMBPP.2003.13792516 https://doi.org/10.5465/AMBPP.2003.13792516 Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Community Psychology Organizational Behavior and Theory |
institution |
Singapore Management University |
building |
SMU Libraries |
continent |
Asia |
country |
Singapore Singapore |
content_provider |
SMU Libraries |
collection |
InK@SMU |
language |
English |
topic |
Community Psychology Organizational Behavior and Theory |
spellingShingle |
Community Psychology Organizational Behavior and Theory FERRIN, Don Dirks, K. T. Shah, P. P. Many routes toward trust: A social network analysis of the determinants of interpersonal trust. |
description |
This article presents a theoretical framework that identifies three aspects of a socialrelationship that are critical determinants of interpersonal trust, and examinesthe differentiated roles that these three aspects of a social relationship play in trustdevelopment. The study moves beyond the study of unidirectional trust formation in dyadic interpersonal relationships, which has dominated the current literature, to an exploration of reciprocated trust and social-structural routes toward trust.The framework is tested via a social network analysis of relationships among employees of a multi-departmental, white-collar work organization. Ultimately, it is aimed to enrich existing theoretical and empirical knowledge concerning thedeterminants of interpersonal trust and also bring a social network perspective into interpersonal trust research. The managerial implications of this study are twofold. First, the results should help managers understand how trust forms among their employees. As organizations shift toward more decentralized, laterally-controlled forms, informal trust networks represent an increasingly important determinant oforganizational effectiveness. Understanding how trust networks form will enable managers to better harness the benefits of trust. Second, the theory and findings open a realm of possibilities to employees who want to be trusted but are unsure how to go about it. |
format |
text |
author |
FERRIN, Don Dirks, K. T. Shah, P. P. |
author_facet |
FERRIN, Don Dirks, K. T. Shah, P. P. |
author_sort |
FERRIN, Don |
title |
Many routes toward trust: A social network analysis of the determinants of interpersonal trust. |
title_short |
Many routes toward trust: A social network analysis of the determinants of interpersonal trust. |
title_full |
Many routes toward trust: A social network analysis of the determinants of interpersonal trust. |
title_fullStr |
Many routes toward trust: A social network analysis of the determinants of interpersonal trust. |
title_full_unstemmed |
Many routes toward trust: A social network analysis of the determinants of interpersonal trust. |
title_sort |
many routes toward trust: a social network analysis of the determinants of interpersonal trust. |
publisher |
Institutional Knowledge at Singapore Management University |
publishDate |
2003 |
url |
https://ink.library.smu.edu.sg/lkcsb_research/3098 https://doi.org/10.5465/AMBPP.2003.13792516 |
_version_ |
1770571022377943040 |