Driving it home: How workplace emotional labor harms employee home life

To date, the majority of research on emotional labor has focused on outcomes that occur in the workplace. However, research has yet to consider the possibility that the daily effects of emotional labor spill over to life outside of work, even though a large body of literature examining the spillover...

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Main Authors: WAGNER, David T., Barnes, C. M., Scott, B. A.
Format: text
Language:English
Published: Institutional Knowledge at Singapore Management University 2014
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Online Access:https://ink.library.smu.edu.sg/lkcsb_research/3667
https://onlinelibrary.wiley.com/doi/10.1111/peps.12044/abstract
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spelling sg-smu-ink.lkcsb_research-46662014-02-04T11:37:58Z Driving it home: How workplace emotional labor harms employee home life WAGNER, David T. Barnes, C. M. Scott, B. A. To date, the majority of research on emotional labor has focused on outcomes that occur in the workplace. However, research has yet to consider the possibility that the daily effects of emotional labor spill over to life outside of work, even though a large body of literature examining the spillover from work life to home life indicates that work experiences influence employees after they leave the workplace. Accordingly, we examined the influence of day-to-day surface acting on 3 types of theoretically derived stress outcomes experienced at home: emotional exhaustion, work-to-family conflict, and insomnia. In an experience sampling field study of 78 bus drivers, we found that daily surface acting was connected to increases in each of the outcomes noted above. Moreover, surface acting had an indirect effect on emotional exhaustion and insomnia via state anxiety. 2014-01-01T08:00:00Z text https://ink.library.smu.edu.sg/lkcsb_research/3667 info:doi/10.1111/peps.12044 https://onlinelibrary.wiley.com/doi/10.1111/peps.12044/abstract Research Collection Lee Kong Chian School Of Business eng Institutional Knowledge at Singapore Management University Organizational Behavior and Theory Psychology
institution Singapore Management University
building SMU Libraries
continent Asia
country Singapore
Singapore
content_provider SMU Libraries
collection InK@SMU
language English
topic Organizational Behavior and Theory
Psychology
spellingShingle Organizational Behavior and Theory
Psychology
WAGNER, David T.
Barnes, C. M.
Scott, B. A.
Driving it home: How workplace emotional labor harms employee home life
description To date, the majority of research on emotional labor has focused on outcomes that occur in the workplace. However, research has yet to consider the possibility that the daily effects of emotional labor spill over to life outside of work, even though a large body of literature examining the spillover from work life to home life indicates that work experiences influence employees after they leave the workplace. Accordingly, we examined the influence of day-to-day surface acting on 3 types of theoretically derived stress outcomes experienced at home: emotional exhaustion, work-to-family conflict, and insomnia. In an experience sampling field study of 78 bus drivers, we found that daily surface acting was connected to increases in each of the outcomes noted above. Moreover, surface acting had an indirect effect on emotional exhaustion and insomnia via state anxiety.
format text
author WAGNER, David T.
Barnes, C. M.
Scott, B. A.
author_facet WAGNER, David T.
Barnes, C. M.
Scott, B. A.
author_sort WAGNER, David T.
title Driving it home: How workplace emotional labor harms employee home life
title_short Driving it home: How workplace emotional labor harms employee home life
title_full Driving it home: How workplace emotional labor harms employee home life
title_fullStr Driving it home: How workplace emotional labor harms employee home life
title_full_unstemmed Driving it home: How workplace emotional labor harms employee home life
title_sort driving it home: how workplace emotional labor harms employee home life
publisher Institutional Knowledge at Singapore Management University
publishDate 2014
url https://ink.library.smu.edu.sg/lkcsb_research/3667
https://onlinelibrary.wiley.com/doi/10.1111/peps.12044/abstract
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