A Multilevel Investigation of Self-monitoring and Variability in Emotional Labor
In a multilevel study, we extend theory on emotional labor by examining both average levels and consistency in surface acting and deep acting over time. Seventy-eight employees provided 522 matched daily surveys over two weeks. Within individuals, surface acting was associated with lower job satisfa...
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| Main Authors: | , , |
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| Format: | text |
| Language: | English |
| Published: |
Institutional Knowledge at Singapore Management University
2011
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| Subjects: | |
| Online Access: | https://ink.library.smu.edu.sg/lkcsb_research/3495 https://doi.org/10.5465/AMBPP.2011.65869179 |
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| Institution: | Singapore Management University |
| Language: | English |